Privacy policy

Privacy Policy – rock

Effective Date: June 4, 2026

Welcome to rock ("we", "us", "our"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, shipping and billing address.

  • Order Information: Products purchased, order date, payment method, transaction details.

  • Account Information: Username, password, order history.

  • Technical Information: IP address, browser type, device information, cookies, and usage data.

  • Communication Information: Any correspondence you send to us via email or chat.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders (including payment, shipping, and returns).

  • To communicate with you about your order, account, or customer support requests.

  • To improve our website, products, and customer service.

  • To send you marketing communications (only if you have opted in).

  • To comply with legal obligations and prevent fraud.

3. Sharing Your Information

We do not sell your personal information. We may share your information only in the following limited circumstances:

  • Service Providers: With third parties that help us operate our business (e.g., payment processors, shipping carriers, email platforms). They may only use your information as instructed by us.

  • Legal Compliance: If required by law or to protect our rights, safety, or property.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience. You can manage cookie preferences through your browser settings. Disabling cookies may affect some website features.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete information.

  • Deletion: Request deletion of your personal data (subject to legal exceptions).

  • Opt-out: Unsubscribe from marketing emails at any time via the "unsubscribe" link.

To exercise any of these rights, please contact us at support@rock.com.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

8. Children's Privacy

Our website is not intended for children under the age of 16. We do not knowingly collect personal information from children under 16.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Effective Date". We encourage you to review this policy periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

rock Customer Support
Email: support@rock.com
Effective Date: June 4, 2026