Return policy
Return Policy – rock
Effective Date: June 4, 2026
Thank you for shopping at rock.
We want you to be completely satisfied with your purchase. If you are not, please review our return policy below.
1. Eligibility for Returns
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Returns are accepted within 30 days from the date of delivery.
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Items must be unused, unwashed, and in original condition with all tags and packaging.
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Certain items are non-returnable:
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Gift cards
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Final sale or clearance items
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Intimate or sanitary goods (for hygiene reasons)
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2. How to Initiate a Return
To start a return, please contact us at:
support@rock.com
(Please replace with your actual support email)
Include in your email:
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Order number
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Product name(s)
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Reason for return
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Photo or video (if defective)
3. Return Shipping
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Customer responsibility: Return shipping costs are covered by the customer unless the item is defective or incorrect.
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We recommend using a trackable shipping method. rock is not responsible for lost returns.
Return address:
(Please add your warehouse or business address here)
4. Refunds
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Once we receive and inspect your return, we will notify you within 5 business days.
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If approved, your refund will be issued to the original payment method within 7–10 business days.
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Original shipping charges are non-refundable.
5. Exchanges
If you need a different size or color, please return the original item and place a new order. This ensures you get the desired item faster.
6. Defective or Wrong Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will cover return shipping and send a replacement or issue a full refund.
7. Contact Us
For any questions regarding this Return Policy:
rock Customer Support
Email: support@rock.com
Effective Date: June 4, 2026